Frequent questions and answers
We have written the most frequently asked questions in the creation of a website or e-shop management that customers have asked us, and we have created detailed and interactive help, tutorials, video tutorials and step-by-step procedures.
- How the WEXBO system works
- What type of page can be created in the WEXBO system?
- Creating a website or e-shop
- Hosting storage space
- WEXBO promotions and coupons
- B2B wholesale
- Telephone support
- Remote access for technical support
- FTP
- I have received an email, that my sites are infected by malware/do not work (HOAX)
- Security system limitations
- SEO search engine optimization
- Website creation and promotion
- Legislative obligations of website and eshop
- Personal data protection (GDPR)
- How to Create a Screen Print Screen
- Programming functions and options
- Copy of existing page (profile)
- Showing pages in search engines
- Switch to full version
- Price and content of variants and services
- Payment for services
- Billing information
- Documents issued for ordered services
- Migration from current provider
- Change variant
- Test domain not working after going to full version
- My test version ends up soon, what should I do?
- Termination of services
- Renewal fee
- E-mail boxes
- E-mail client setup
- WebMail
- Emails hosted by another provider
- Email mailbox migration
- Forwarding email messages (Gmail, Yahoo, Hotmail, ...)
- Email protection against SPAM and attacks
- Failure to send or receive emails
- Administration
- Access to administration
- Login email for administration
- Lost or forgotten password
- Multiple administrators and powers
- Managing multiple pages (profiles)
- Locking access to sites
- Template creation system
- Default texts, expressions and translations
- VAT change
- Order management
- Change invoice details
- Stock records
- Shipping and payment
- Languages (multilingualism)
- Currencies (multi-currency)
- Bank transfers
- Menu items and articles
- User profile
- Cart and ordering process
- Product categories and products
- Product parameters
- Filter from product parameters
- Product variants and subvariants (size, color, ...)
- Price levels, discounts, coupons and promotions
- Text editor
- Custom code, content, or file on the page (iframe, HTML, JavaScript)
- Barcode reader
- SMS and email notifications
- Bulk import and export
- Bulk import and update of products
- Mass change of product prices when changing VAT payer
- Sales abroad
- Inoperability of part of the site, function or option
- Add-ons, modules, plugins and external services
- Payment gateways and online payments (PayPal, GoPay, TrustPay, ...)
- Implementation of own payment gateway
- Transport services (Uloženka, Parceta, Balíkomat, ...)
- Price comparators (Heureka, Zboží, Google Shopping, ...)
- Accounting and ERP systems
- Redirecting old URLs to new ones
- System variables
- Custom conversion measurement
- Online chat (SmartSupp, Livechat, Zopim, ...)
- Informational text or image
- Newsletter
- Website footer
- Photo gallery
- Form
- Google Tag Manager (GTM)
- Connection with Google
- Connecting to Facebook
- Connection with Heureka service
- The website traffic statistics do not work
- Everything at hand: Help whenever you need it
No more endless searching! To have everything you need at your fingertips, you can find detailed information and links in every section, plugin, item, function – even for specific options in the administration. In addition to more than 3 000 tips, our tutorials with simple infographics will also help you, which will guide you step by step through the settings directly in the administration. If you still can't find the answer, our support is available to you via authorized requests directly in the administration.